Terms of Use


1. General Terms

1.1. The website www.nutrivalue.gr is the electronic store that displays and sells products over the internet, created and operated by Chrysovalado Dermitzaki (hereinafter, for sake of brevity, will be called as “we” or “us”), seated at Thessaloniki (24, Ag.Sofias, PC 54622), VAT Registration No.: 104441198 Tax Office: D’ Thessaloniki, with General Commercial Registry No: 42361506000. Hereinafter it will be called www.nutrivalue.gr or e-shop.

1.2. Informing yourself about our activities, services and our products and their promotion, presentation, sale, transportation, delivery and possible return, as well as your personal data protection and transaction security are subject to the present terms and conditions, our policies and shipping & payment terms, which constitute a uniform agreement, which you ought to read carefully before you browse to www.nutrivalue.gr and conduct your transactions and you have to comply to them. Browsing and carrying out transactions through www.nutrivalue.gr, entails an explicit and unconditional consent and your agreement to all of the following terms and conditions, our policies and shipping & payment terms. If a user does not agree, should abstain from the use of www.nutrivalue.gr, as well as from carrying out any transaction through it. The above stands for all content, pages, graphics, photos and files which are included in www.nutrivalue.gr.

1.3. You must be at least [18] years of age to use www.nutrivalue.gr. By browsing, carrying out transactions through www.nutrivalue.gr and agreeing to these terms and conditions, you warrant and represent that you are at least [18] years of age. However, in case www.nutrivalue.gr is used by a person under 18 years of age, we may not be held liable for it.

1.4. We reserve our right to modify unilaterally the present terms and conditions, the policies and shipping & payment terms, as well as to update them without prior notification of the user/consumer/visitor of www.nutrivalue.gr. These changes will be made known to the consumer public through the e-shop’s website.

1.5. Invalidity of certain terms does not mean invalidity of the rest of the terms. Not exercising nutrivalue’s rights does not entail resignation from said rights. Nutrivalue is not liable for violation of the present terms if caused by force majeure.

1.6. Nutrivalue reserves the right to at anytime and without cause or prior notice to the user/customer/visitor of www.nutrivalue.gr cancel, suspend or end the operation of www.nutrivalue.gr. The user/customer/visitor of www.nutrivalue.gr acknowledges and accepts without reservations all the above, just by browsing and/or using services of www.nutrivalue.gr.

1.7. Access to the e-shop and making purchases through it, is, at present, available to citizens of Greece and abroad.

1.8. The contracts are concluded in the Greek language for customers that are domestic citizens and in English for non-Greek residents.

1.9. The present terms and conditions, as well as all contracts concluded via the e-shop are governed by Greek Law. For any disputes that may arise, the competent Courts of Thessaloniki are designated exclusively.

2. Content – Limitation of Liability.

2.1. The presentation of the products for sale in www.nutrivalue.gr carries the character of invitation to the users/consumers/visitors to submit contract drafting proposal. As for the presentation, does not constitute in any way a commitment of the company for the availability and adequacy of the displayed products and services (Articles 127 et seq. CC).

2.2. Moreover, such presentation of the products and services and the content of www.nutrivalue.gr regarding health, prevention and nutrition are provided only for information purposes and may never be construed as nutrition advice or report, which the user/consumer/visitor should receive and follow personally for its own case, in order to face any health problems and everyday issues which may trouble him/her. Such presentation may never conceal or imply any such relation between nutritionist and client or an incitement to attempt or not certain acts. Information provided by www.nutrivalue.gr to users following their questions are valid and reliable, they are however provided subject to the accuracy, completeness and truth of users’ information on the matter that troubles him/her, as we are not in a position nor obliged to confirm said characteristics of such users’ information.

2.3. We collect, process and distribute our content, we do not however guarantee completeness, adequacy or suitability of it or absence of any inaccuracy. In any case users/consumers/visitors of www.nutrivalue.gr are liable to crosscheck or confirm provided content with its source.

2.4. The company is not liable to the customers/users/visitors for damages that may result after carrying out or not of their order (except for the cases of section Return Policy: Withdrawal – Return – Replacement of Products).

2.5. www.nutrivalue.gr provides the content (e.g. information, names, photographs, illustrations, etc.), products and services available through the website “exactly as is”. In any case, the e-shop is not responsible (civil, criminal, etc.) for any claims arising from visitors/users/consumers of the e-shop and/or any damage (positive, consequential, which, indicatively and without limitation, alternatively and / or cumulatively constitutes a loss of profits, data, foregone earnings) incurred by visitors of the website or third parties on cause related to the operation or not and/or the use of www.nutrivalue.gr and/or inability to provide services and/or information available on the website and/or any unauthorized third party interventions to products and/or services and/or information available through it.

2.6. www.nutrivalue.gr can in many cases refer through “links”, hyperlinks or advertising banners to other websites, providers of which have full responsibility (civil, criminal, etc.) for the security, legality and reliability of their website content and services, excluding any liability of the company, such as indicative liability on copyrights and industrial property rights or any third party right and we are not liable in any way whatsoever to the users/consumers/visitors of www.nutrivalue.gr. Therefore, users/consumers/visitors are obliged to comply with the terms of use of these websites and appeal directly to their providers for anything resulting from the visit and/or use of them.

3. Copyrights and Industrial Property Rights.

3.1. The entire content of www.nutrivalue.gr, defined as the entire set of images, graphics, photographs, designs, texts, provided services and products (hereinafter Content), is lawfully owned by us and protected by the relevant provisions of Greek law, European law and international conventions for the protection of intellectual property rights. Any act which is considered as a violation of the holder’s intellectual property rights under the above legal framework and the relevant case law is prohibited and considered as a violation of the holder’s intellectual property rights. Therefore, inter alia, copying, analog/digital recording and mechanical reproduction, distribution, transmission, downloading, transformation, resale, creation of derivative work, or misleading the public about the real provider and owner of the Content of the website are prohibited. Any reproduction, republication, uploading, announcement, dissemination or transmission, or any other use of the Content in any way or means for commercial or other purposes is permitted only with our prior written permission.

3.2. The names, images, any graphic applications, logos, as well as the domain name nutrivalue.gr used generally in transactions and in the e-shop, in order to represent us and/or its e-shop (www.nutrivalue.gr) and/or third parties contracted with them, as well as their products or services, constitute trade marks and distinctive marks of the business and/or www.nutrivalue.gr and/or the above mentioned third parties and are protected by the Greek, European and International trademark, intellectual and industrial property laws. In any case, their appearance and exposure on www.nutrivalue.gr and our website by no means should be considered as transfer or license assignment or provision of the right to use.

4. User Obligations

4.1. Users/consumers/visitors of www.nutrivalue.gr website agree not to use www.nutrivalue.gr for sending, publishing, e-mailing or transmitting in any other way any content that is unlawful, harmful, threatening, abusive, harassing, disparaging, defamatory, vulgar, obscene, libelous, violates the privacy of someone else, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not rightfully transmitted according to legislation or violates any rights of intellectual or industrial property (indicatively patent, trademark, trade secret, know-how, intellectual property right or other proprietary rights of third parties), contains software viruses or any other codes, files or programs designed to interrupt, damage, destruct or equip the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and EU legislation and its provisions that may molest third parties in any way and any content used to collect or store personal data regarding other users.

4.2. In case of illegal or contrary to the present terms of use of www.nutrivalue.gr users/consumers/visitors are obliged to compensate us for any positive or consequential loss. If we do not exercise our rights according to the present terms, it does not imply resignation of those rights.

5. Security

We recognize the importance of personal data security issue, as well as online transactions and takes all necessary measures, with contemporary and advanced methods, in order to ensure maximum security to visitors/users/consumers of www.nutrivalue.gr. All information related to personal data and to transactions of users/consumers/visitors, are secure and confidential. Security of www.nutrivalue.gr is achieved through the following methods: customer’s identification, the codes used for identification are two: the entry code (e-mail or username) and personal secret security code (password), which every time are entered provide the users with secure access to their personal data. Personal secret security code (password) can be changed by users at any time. Users/consumer/visitors are the only ones who have access to their data, through the above codes and therefore are solely responsible for maintaining the secrecy and concealment from third parties. In case of its loss or leakage, the user/consumer/visitor should immediately notify us, otherwise we disclaim any liability for the use of a password by person unauthorized to do so. For security purposes, we recommend change of password on a regular basis as well as configuration of the codes in such a way not to become easily traceable.

6. Communications Privacy and Personal Data Protection

6.1. Users/consumers/visitors may browse www.nutrivalue.gr without providing any personal information. All information provided to us through www.nutrivalue.gr during executing an order is confidential and we have taken all necessary measures in order to use it only to the extent considered necessary in the context of offered services. Some of the measures taken are the following: (a) We do not disclose to third parties and we do not process clients’ and their transactions data, unless we have written authorization from them or this is imposed by court order or decision of other public authority with enforceable character, (b) in case that, in the context of support of our electronic systems, third parties are used, we ensure confidentiality. Users/customers/visitors may have access to such information as well as to request correction in case of a substantiated error.

6.2. www.nutrivalue.gr operates according to the applicable Greek and EU legislation and securely maintains your personal data for as long as you are registered with a service of www.nutrivalue.gr, which are deleted after ending, in any way, of the trading relationship. Your personal data stated to the e-shop are used exclusively by this or businesses affiliated with it, but in this case, with the sole purpose to support, promote and execute the trading relationship. The maintained data file may be communicated to the competent judicial, police and other administrative authorities upon legal request and in accordance with the legislative provisions valid at any given time. The user/consumer/visitor retains the rights of notification and refusal provided in Articles 11-13 of Law 2472/1997.

6.3. Users/consumers/visitors when visiting www.nutrivalue.gr in order to make an order, but also to ensure the possibility of communication with them, it is likely to be asked to provide information concerning them (name, occupation, electronic address, date of birth, etc). Any personal data stated anywhere on the pages and services of the website www.nutrivalue.gr, are intended exclusively to ensure the operation of the corresponding service and the successful completion of transaction and are not used by any third party, without complying with the provisions of Law. 2472/97 concerning the protection of processing of personal data, as applicable every time.

6.4. Users/consumers/visitors may request to receive informational catalogues and printed material upon their registration as members of the e-shop, maintaining at any time the right to opt out of this service.

6.5. Subject to the above, we do not disclose or publish to third parties the personal data of users/consumers/visitors of www.nutrivalue.gr. All information is encrypted and stored in absolute safety.

7. Purchase Contract

7.1. The purchase contract between us and the user/consumer/visitor will be considered as entered into and valid by the time he/she, after making a final review of the products or services to be purchased, including the final price plus VAT, submits the order form, always provided that his/her credit card has been approved, or the deposit of the amount in the business’ bank account has been completed, or the amount has been cashed on delivery, or the payment via paypal service has been approved. The order form which the user/customer/visitor deposits will remain on the website database of the e-shop for the period estimated necessary to fulfil the order.

7.2. We shall send an e-mail to the user’s e-mail address (in case there is no e-mail address, there will be a telephone communication), which will include a summary of the order, as well as the electronic address (e-mail) to which the customer can contact us for any complaints, commercial guarantees (if any), cost of order (the value of products and their shipment value), the timeframe within which the customer can exercise the right of withdrawal. User/customer/visitor should immediately confirm the content of the e-mail and inform us in case of error.

7.3. User/customer/visitor may cancel his/her order before it is completed and during the electronic order process by selecting the “Cancel” button which is located at the bottom of the screen. By this selection the ordering process stops automatically. The customer may cancel the order even if the online order is completed but before the products are dispatched, by calling the call center of the e-shop at 0030-2313-043212 during store business hours (see at the end of the present) and we will take care of the order’s cancellation.

8. Prices

All product prices displayed in www.nutrivalue.gr are in Euro and include VAT and all relevant taxes. Shipping cost is not included in the price. The products’ prices of the e-shop apply only to purchase through it and not to purchase from our seat.

9. Order Delay

Your order may be delayed for the following reasons:

(a) The product has delayed to be sent from our supplier. There are cases where an order of ours may delay on transportation and as a result we may not have it available when estimated. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest an alternative. This product will be sent to you as soon as we receive it.

(b) The product you ordered has been discontinued and is not available. In rare cases a supplier may suddenly and unexpectedly announce discontinuation of a product. In this case we will contact you immediately to provide alternatives.

(c) In times of extreme weather or strikes, as well as in any case of force majeure which affects transportation and delivery of your order.

(d) In case telephone and/or electronic (e-mail) communication with you is impossible (if a problem with your order occurs, either related to the product or the payment) because e.g. the information you entered are not properly updated.

10. Specific Terms regarding the products and services provided through the e-shop.

10.1. Regarding products

Especially for documents promoting mediterranean nutrition, apart from the above, the terms included in them regarding intellectual and industrial property rights apply. The documents’ reproduction, reselling and use for profit of any kind is forbidden. We allow only saving this one purchased document into a private computer for personal and not public or commercial use, without deleting indications of its source, www.nutrivalue.gr and without affecting relevant intellectual and industrial property rights.

10.2. Regarding nutrition consulting services through Skype.

Skype terms of use as applicable from time to time apply to consulting sessions provided through skype. We have no liability for any malfunction and problems attributable either to skype application or the connection which the customer uses for skype. In case of pre-payment of a session package, if any of them is not realized because of reasons attributable to skype operation or our operation, it will be commonly agreed between us and the customer a new day and hour of session. In case such cancellation is attributable to the customer, it is charged at 50% of its price.

User/customer/visitor explicitly acknowledges by the present that it shall lose its right of unjustified withdrawal when each individual service has been fully provided.

11. Ways of Communication with the E-Shop

11.1. With an e-mail message to the address info@nutrivalue.gr and/or through the online contact form posted on our website, which will be answered by us on the next working day.

11.2. By telephone at our phone number (+30) 2313 043 212 on working days and hours, i.e.: 
Monday 10:00 – 15:00

Tuesday 10:00 – 20:00

Wednesday 10:00 – 15:00

Thursday 10:00 – 20:00

Friday 10:00 – 17:00


Unjustified Withdrawal – Return – Product Replacement

User/customer/visitor has the right of unjustified withdrawal of the contract within a time limit of 14 calendar days after delivery (in the case of products) and even when they are many products on the same order from delivery of the last one. The withdrawal is done under the following conditions:

a. This withdrawal is unjustified and without any charge and if the item has already been delivered the customer should return the product exactly in the condition it was received, with the entire set of its accessories and its packaging in perfect condition. The return of the product is accepted only if the buyer has paid any amount that we may have burdened to ship the product to him/her and the shipping costs for returning the item.

b. Withdrawal is declared in the above mentioned period of time, in writing via post mail or via e-mail, and we are obliged to send a confirmation that we received it.

c. There is no refund for shipping – delivery costs if the customer selected a type of delivery other than the least expensive type of standard delivery offered by us.

d. Refund to the customer will be made by the same means by which the original collection was made or by deposit to a bank account that the customer will indicate, at our absolute discretion. 
e. The customer is liable to compensate us if he/she has made use other than that which is necessary to establish the nature, characteristics and function of the goods until he/she declares withdrawal.

Exception: There is no withdrawal rights for provision of services (indicatively for consulting sessions provided) after provision of each individual service.